Aligned Expressions by Nienke Nina GmbH

Effective Date: January 1, 2025

1. GENERAL PROVISIONS

1.1 Scope of Application

These General Terms and Conditions (hereinafter "GTC") apply to all business relationships between Aligned Expressions by Nienke Nina GmbH, registered in Vienna, Austria, with Company Registration Number: 625984s and VAT ID: ATU80875108 (hereinafter "Service Provider") and its clients (hereinafter "Client") for digital marketing services, strategic consultations, and implementation services.

1.2 Definitions

"Services" refer to any strategic consultation and/or implementation services in the field of digital marketing provided by the Service Provider.

"Package" refers to a pre-defined set of services offered at a fixed price.

"Hour Package" refers to a bundle of service hours (in increments of 5 hours) purchased by the Client.

"Alignment Chat" refers to the initial consultation to determine service suitability.

"Vision Team" refers to strategic services provided at the rate of €165 per hour (excluding VAT).

"Action Team" refers to implementation services provided at the rate of €95 per hour (excluding VAT).

"Subscription" refers to the monthly, recurring payment for services provided by the Service Provider.

"Platform" refers to the project management software (ClickUp) used to manage, track, and delegate Client's tasks and where work time and deliverables are recorded.

1.3 Contractual Basis

The contractual relationship between the Service Provider and the Client is exclusively governed by these GTC, the specific service agreement, and applicable Austrian law. Any deviating terms and conditions of the Client shall not apply unless expressly agreed to in writing by the Service Provider.

1.4 Acceptance of Terms

By engaging with the Service Provider in any capacity, the Client expressly accepts these General Terms and Conditions in their entirety. Such engagement includes, but is not limited to:

Participating in an Alignment Chat

Requesting or receiving quotes for services

Purchasing any digital product or service

Granting access to platforms, accounts, or systems

Requesting work or services of any kind

Accessing, downloading, or viewing any digital content

Participating in group programs or community content

Submitting tasks, requests, or inquiries through any communication channel

These GTC are permanently available on the Service Provider's website at https://alignedexpressions.com/terms-of-service. The Client acknowledges that they have had the opportunity to review these terms prior to engagement and that continued engagement constitutes ongoing acceptance.

The Service Provider reserves the right to update these GTC at any time. Any updates will be communicated to active Clients and posted on the website. Continued use of services after such notification constitutes acceptance of the updated terms.

2. SERVICE PROVISION AND SERVICE TIERS

2.1 Service Scope

The scope of services is determined by the written service agreement between the Service Provider and the Client following the Alignment Chat. Any changes or extensions to the agreed services must be confirmed in writing by both parties.

2.2 Service Tiers

The Service Provider offers multiple tiers of service with different value exchanges, payment requirements, and delivery methods:

2.2.1 Free Value Content

Podcast Digital Nomads Daily

Podcast Aligned Expressions

Social media Digital Nomads Daily

Social media Aligned Expressions

Book Digital Nomads Daily with Confidence

Social media Nienke Nina's personal brand

All free content is hosted by Nienke Nina and/or her network. No payments are applicable, and content is available on our channels without requiring name or email information.

Disclaimer for Free Content: All free content represents the professional experience and opinions of Nienke Nina and/or her network. The Service Provider is not responsible for the outcomes of people consuming this content and how they apply the ideas and strategies in their life and business. Results may vary, and consumers of free content implement any advice at their own risk.

2.2.2 Self-Paced Programs & Community Content

Trainings, expert sessions, workbooks and resources inside the Aligned Expressions community

Trainings, expert sessions, workbooks and resources inside Digital Nomads Daily community

All this content is part of our community, and the value exchange can vary from gaining access by signing up with name and email address or via online payments in one-off digital offers or recurring offers such as memberships.

2.2.3 Group Programs

Trainings, expert sessions, workbooks and resources inside the Aligned Expressions community

Trainings, expert sessions, workbooks and resources inside Digital Nomads Daily community

All trainings and courses are accessible in the Service Provider's platform on Go High Level, and payments are made online securely. Access is granted via online payments in one-off digital offers or recurring offers such as memberships.

No Refund Policy for Digital Products: The Client expressly consents that the Service Provider begins performance of the contract immediately after order confirmation and acknowledges that they thereby lose their right of withdrawal under §18(1)(11) of the Austrian Distance and Off-Premises Contracts Act (FAGG). The Client explicitly agrees that any access to or consumption of the digital content (including viewing videos, downloading files, accessing member areas, or utilizing resources) constitutes delivery and acceptance of the purchased product, and after such access or consumption, no refunds will be granted regardless of how much content was consumed. All sales are final once access is granted.

Timeline for Program Completion:

While the Service Provider provides suggested timelines for completion, all group programs are self-paced without specific time requirements. If the Client experiences delays, the Service Provider will make reasonable efforts to support them, but the Client is solely responsible for following the program and completing it.

2.2.4 1:1 Services

Strategic sessions with our Vision Team

Strategic implementation with our Action Team.

For these services, the terms and conditions for on-demand services outlined in this document apply in full.

2.3 Service Process

The service provision follows this process:

Alignment Chat to determine suitable servicesDefinition of service scope and package selectionContract agreement and initial paymentOnboarding process and access to client dashboardService delivery with regular updatesProject completion and final delivery

2.4 Time Tracking

All services provided are tracked through Toggl. The Service Provider retains the right to track all hours spent on client work, including but not limited to meetings, communications, and implementation work. While not every message or minor interaction is tracked separately, the cumulative time spent on client communication is tracked.

2.5 Quality Assurance

The Service Provider commits to delivering services according to industry standards and in accordance with the agreed specifications. The Client acknowledges that digital marketing results depend on various external factors beyond the Service Provider's control.

2.6 Service Provider Commitments

2.6.1 Service Excellence

The Service Provider commits to:

Provide experienced strategists and implementers matched to project requirements

Maintain high quality standards through internal review processes

Deliver work within agreed timeframes

Offer one round of revisions per deliverable

Ensure smooth execution with 24-hour response window during European business days (CET)

2.6.2 Professional Management

The Service Provider commits to:

Assign dedicated project managers for quality assurance

Track and document all tasks and communications

Provide regular progress updates

Monitor hour usage and provide weekly reports

Maintain transparent communication about timelines and deliverables

2.6.3 Resource Management

The Service Provider commits to:

Track all work hours accurately and transparently

Roll over unused hours to the next month

Provide access to a personalized dashboard

Document all task-related communications and decisions

Alert clients proactively about hour usage and potential overages

3. CLIENT OBLIGATIONS

3.1 Cooperation

The Client is obligated to provide all necessary information, materials, and feedback required for the proper provision of services. This includes granting necessary access to accounts, platforms, and information systems as required for service provision.

3.2 Review and Approval

The Client shall review deliverables within four (4) business days of receipt. If no feedback is provided within this timeframe, the deliverables shall be deemed automatically approved and accepted without reservation. Any requests for revisions or claims regarding quality submitted after this period will not be considered valid grounds for payment disputes or refund requests.

3.3 Timely Communication

The Client shall respond to inquiries from the Service Provider within twenty-four (24) business hours to avoid project delays.

3.4 Project Materials

The Client agrees to:

Supply brand guidelines, templates, and other required materials before project commencement

Ensure all provided content is original or properly licensed

Maintain up-to-date documentation of processes and preferences

Provide timely reviews and approvals of submitted work

3.5 Business Conduct

The Client agrees to:

Treat all team members with professional respect and courtesy

Provide constructive feedback in a timely and professional manner

Maintain confidentiality of proprietary methodologies and processes

Adhere to agreed-upon communication protocols and working hours

Complete required onboarding and compliance documentation

3.6 Financial Responsibilities

The Client agrees to:

Maintain valid payment method on fileProcess payments according to agreed terms

Provide accurate billing and tax information

Give proper notice for subscription changes as outlined in Section 4.6.1

Specify exact numerical hour limitations when budget constraints exist

Understand that vague instructions regarding efficiency or cost management do not constitute specific hour limitations

Accept responsibility for all hours used to complete requested tasks in the absence of specific numerical limitations

Review hour usage reports promptly and raise any concerns within four (4) business days

4. PAYMENT TERMS

4.1 Pricing and Rate Reviews

4.1.1 Standard Rates

Prices for services are specified in the service agreement. All prices are in Euro (EUR) and exclude applicable Value Added Tax (VAT). The Service Provider's standard rates are as follows:

Strategic Services (Vision Team): €165 per hour (excluding VAT)

Implementation Services (Action Team): €95 per hour (excluding VAT)

Special combined rates may be offered by the Service Provider. All terms and conditions herein apply equally to any special rate packages, unless explicitly stated otherwise in writing.

4.1.2 Rate Reviews and Changes

The Service Provider conducts rate reviews twice per year (at the beginning of the year and mid-year)

Any rate changes resulting from these reviews will be communicated to existing Clients at least 30 days before taking effect

Rate changes will not affect prepaid hour packages already purchased

For ongoing subscriptions, rate changes will take effect at the next billing cycle after the notification period

Any rates different from the standard rates listed above must be explicitly agreed upon in writing by the founder and legal owner of Aligned Expressions, Nienke Keizer

The Service Provider reserves the right to adjust rates at any time with appropriate notice

4.1.3 Rate Guarantees

The Client is guaranteed the rate in effect at the time of purchase for the entire hour package

For subscription services, the Client is guaranteed the rate for the duration of the agreed subscription period, after which new rates may apply

Special rates or discounts may have specified expiration dates communicated at the time they are granted

4.2 Package Payments

For program packages, payment is due according to the following schedule:

50% of the total package price is due upon contract signing, before service provision begins

The remaining 50% is due upon completion of the package services, before final deliverables are transferred

4.3 Hour Package Payments

For hour packages:

Full payment for the hour package (5, 10, 15 hours, etc.) is due upfront before service provision begins

Hour packages are only available in increments of 5 hours (5, 10, 15, etc.)

Unused hours do not expire and will automatically roll over to subsequent months

The Client acknowledges that each hour package is a pre-purchase of service hours, not a payment for specific deliverables

4.3.1 Special Rates and Discounts

Standard discounts:

Graduates of the Simplified & Aligned Marketing Sales Funnel program receive:

30% discount on their first on-demand package

10% ongoing discount on subsequent packages

A special rate of up to 30% discount on all services may be offered at the sole discretion of Aligned Expressions

All special rates and discounts:

Must be explicitly granted in writing by the founder and legal owner of Aligned Expressions, Nienke Keizer

Are discretionary and complementary gestures that may be offered based on factors such as long-term client relationships, strategic partnerships, or other business considerations

Cannot be combined with other offers and cannot be applied retroactively

Are subject to verification and may have specified expiration dates

May be revoked or modified with written noticeDo not create an entitlement to similar discounts for future services

The Service Provider maintains sole discretion regarding:

Who receives special rates or discounts

The percentage of any discount offeredThe duration of any special rate period

The specific services to which discounts apply

4.3.2 Additional Hours and Overages

When the Service Provider notifies the Client that the pre-purchased hours have been depleted or are insufficient for requested tasks, the Client must purchase additional hour packages before work continues

The Client's explicit request for work to continue, whether through written communication, task creation, or verbal instructions, constitutes agreement to purchase additional hour packagesIf the Client requests or approves tasks that exceed their current hour package, they are obligated to purchase additional hours immediately upon notification by the Service Provider

All additional hours must be paid for by the last day of the month in which the work was performed, regardless of standard invoice payment terms

The Service Provider reserves the right to pause all work until payment for additional hours is received

4.4 Payment Terms

All standard invoices are due for payment within fourteen (14) calendar days of the invoice date. No discount is granted for early payment.

Payment processing is as follows:

All online payments are exclusively processed through Stripe, not through any other payment processor (including but not limited to PayPal, Wise, or similar services)

Accepted payment methods are limited to:

Credit/debit card payments via Stripe SEPA bank transfers via Stripe

Direct bank transfers to the Service Provider's business account

The Client acknowledges that no alternative payment methods are available or acceptable

Invoices are automatically generated upon payment

Services commence upon confirmation of active package payment

Work will be paused immediately if available hours are depleted until package renewal or purchase of additional hours

4.4.1 Month-End Payment Requirements

Any additional hours or services provided within a calendar month must be paid for by the last business day of that same month

This month-end payment requirement supersedes the standard fourteen (14) day invoice payment terms

Failure to complete payment by month-end may result in immediate suspension of all services

The Service Provider may, at its sole discretion, withhold delivery of completed work until payment for all hours is received in full

Continuation of engagement with the Service Provider into a new month requires all outstanding payments from the previous month to be settled in full

4.5 Late Payments

In case of late payment:

The Service Provider is entitled to suspend all ongoing services until payment is received

Late payment interest at the rate of 9.2 percentage points above the base rate of the European Central Bank will be charged

The Client shall bear all reasonable costs of collection, including legal feesFor payments more than 30 days overdue, the Service Provider may terminate the contract

4.5.1 Payment for Completed Work in Case of Cancellation

In the event that the Client decides to cancel the project or significantly change the agreed-upon strategy, for any reason, the Client agrees to pay for all hours worked up to the point of cancellation or change.

The Client acknowledges that they are responsible for any decisions to change strategy or cancel the project. Such decisions do not negate the obligation to pay for services already rendered.

4.6 Recurring Services and Subscriptions

For recurring or ongoing services, payment is due monthly by the last business day of each month. The Service Provider will provide a monthly time tracking report by the 25th of each month.

4.6.1 Making Changes to Monthly Subscription

Clients may increase their subscription plan hours at any time during the month up to one full day before the next billing date by notifying their Customer Success Manager. Any increase takes effect on the next billing date.

Decreases in subscription hours require seven business days' notice before the next billing date and may not reduce the total monthly hours by more than 50%. Packages may not be reduced below 5 hours per month.The Client may not reduce their hours during the final billing period before termination.

5. PROJECT DELAYS, CHANGES, AND HOUR MANAGEMENT

5.1 Client-Caused Delays

If project completion is delayed due to the Client's failure to provide necessary information, materials, or feedback, the Service Provider shall not be held responsible for missed deadlines. Additional costs resulting from such delays may be charged to the Client.

5.2 Change Requests

Changes to the agreed scope of services must be requested in writing. The Service Provider will evaluate whether such changes can be implemented and what additional costs and timeframes apply. Work on change requests will only commence after written approval by the Client.

5.3 Hour Management and Additional Hours

The Client acknowledges that time purchased is their responsibility to manage and delegate. The Client further acknowledges and agrees to the following:

5.3.1 Hour Tracking and Notification

The Service Provider will notify the Client via email when 80% of the purchased hours have been used

All hours are tracked using Toggl, and a detailed report will be provided with each invoice

Time is tracked and rounded up to the nearest quarter hour (15 minutes)Unused hours roll over to the next month without expiration

5.3.2 Client Responsibility for Hour Management

The Client bears sole responsibility for monitoring hour usage and approving additional work

The Client acknowledges that requesting or authorizing any tasks constitutes approval for the Service

Provider to use the necessary hours to complete those tasksIf the Client wishes to limit hours spent on specific tasks, they must:

Explicitly state a specific numerical maximum hour limit in writing (e.g., "maximum 3 hours," "no more than 7 hours")

Communicate this numerical limit before work begins on those specific tasksReceive confirmation from the Service Provider that the requested tasks can be completed within the specified hour limit

The Service Provider will inform the Client if the requested tasks cannot be completed within the specified hour limit and may:Propose an alternative approach that fits within the specified hoursRecommend a more appropriate hour allocation

Decline the task if it cannot be properly executed within the specified constraints

Absence of specific numerical hour limitations from the Client shall be interpreted as authorization for the Service Provider, as the expert, to determine the appropriate hours required and to complete the requested tasks regardless of hour requirements

5.3.3 Additional Hours and Approvals

The Service Provider will make reasonable efforts to estimate hours required for requested tasks when feasible

The Client's continued communication, task requests, or engagement after being notified of hour depletion constitutes implicit approval for additional hours

Explicit approval for additional hours can be provided via email, ClickUp comments, or other written communication channels

Additional hours will be charged in 5-hour package increments according to the Client's current hourly rate

The Client's request to proceed with work, whether explicit or implicit, creates a binding obligation to purchase the required hour packages

5.4 Comprehensive Billing and Work Authorization

The Client acknowledges and agrees that all time dedicated to the project will be billed at the agreed-upon rate.

This includes, but is not limited to:

Asynchronous tasks and project work

Scheduled and impromptu video conference calls

Communication via messaging platforms

Phone calls and voice messages

In-person meetings, if applicable

Strategy discussions and consultations

Research and preparation time

Review and quality assurance

Administrative tasks directly related to the Client's project

5.4.1 Authorization of Work

The Client's communication of tasks, requirements, or requests through any medium constitutes authorization for the Service Provider to perform the necessary work

The Service Provider may reasonably interpret the Client's instructions and proceed with work based on such interpretation

If the Client provides unclear, incomplete, or contradictory instructions, the Service Provider may proceed based on professional judgment and the Client remains obligated to pay for all hours usedVague instructions regarding hour usage:

The Client's statements such as "keep hours low," "be efficient," "minimize time," "keep the budget low," or any similar expressions do NOT constitute binding hour limitations

Only specific numerical hour limits (e.g., "maximum 5 hours," "do not exceed 3 hours") explicitly stated in writing constitute valid hour limitations

All hour limitations must include an exact numerical value and be acknowledged in writing by the Service Provider to be validIn the absence of specific numerical hour limitations, the Service Provider, as the expert, will determine the appropriate hours required to complete the requested tasks according to professional standardsIn the absence of specific written hour limitations, the Client's request for deliverables or tasks constitutes authorization to use the hours necessary to complete them according to professional standards

5.4.2 Delivery and Payment Sequence

The Service Provider will maintain accurate records of all time spent on the project

Delivery of completed work does not alter the Client's obligation to pay for the hours used

The Service Provider may withhold access to or transfer of deliverables until payment for all used hours is received

Payment disputes must be raised within four (4) business days of receiving hour usage reports

Acceptance of delivered work constitutes acceptance of the hours reported as used for that work

6. COMMUNICATION AND REPORTING

6.1 Primary Communication Channels

All project-related communication shall be conducted through the designated client dashboard in ClickUp and via email.

6.2 Response Times

The Service Provider commits to responding to Client inquiries within twenty-four (24) hours during European business days (CET). Similarly, the Client is expected to respond to Service Provider inquiries within 24 business hours to avoid project delays.

6.3 Hour Tracking Reports

The Service Provider will provide:

Monthly hour usage reports by the 25th of each month

Ad-hoc hour usage reports upon Client request within two (2) business days

6.4 Availability

The Service Provider's business hours are Monday to Friday, 9:00 to 17:00 CET, excluding Austrian public holidays. Service provision outside these hours is not guaranteed unless specifically agreed upon.

7. TERMINATION AND CANCELLATION

7.1 Ordinary Termination

For ongoing service agreements without a fixed term, either party may terminate the agreement with thirty (30) days' written notice (one full billing cycle) and payment of all outstanding fees. In the event of inadequate notice, the Service Provider may charge a cancellation fee equal to one month's Service.

7.2 Extraordinary Termination

Either party may terminate the agreement with immediate effect for good cause, including but not limited to:

Material breach of contractual obligations

Payment default exceeding thirty (30) daysInsolvency or similar proceedings of either party

Abusive treatment of team members

Breach of these terms

7.3 Package Cancellation

Cancellation of booked packages is subject to the following terms:

Cancellation more than 14 days before scheduled start: 20% cancellation fee

Cancellation 7-14 days before scheduled start: 50% cancellation fee

Cancellation less than 7 days before scheduled start: 100% cancellation fee

7.4 Meeting Cancellations

If the Client cancels or reschedules a strategy session with less than 24 hours' notice, they will be charged 50% of the session feeMeetings not canceled 24 hours before the scheduled time will be charged at the full rate

7.5 Consequences of Termination

Upon termination:

The Client shall pay for all services rendered up to the termination date

The Service Provider shall return all Client materials

The Client shall settle any outstanding invoices within fourteen (14) days

The Client may not reduce their hours during the final billing period

8. INTELLECTUAL PROPERTY RIGHTS AND STAFFING

8.1 Client Materials

The Client retains all rights to materials provided to the Service Provider for project execution.

8.2 Work Results

Unless otherwise agreed in writing:

Upon full payment, the Client receives exclusive, transferable rights to use the final deliverables for the intended purpose

The Service Provider retains rights to concepts, drafts, and methodologies developed during the service provision

The Service Provider may include the project in its portfolio, unless confidentiality has been explicitly agreed upon

8.3 Third-Party Materials

For third-party materials (stock photos, fonts, etc.), the Client receives rights according to the respective license terms. The Service Provider will inform the Client about any limitations.

8.4 Assignment and Staffing

The Service Provider may assign qualified professionals to deliver the Services. While the Service Provider aims to provide consistency, it cannot guarantee the same professional will always be available. The Service Provider guarantees access to qualified professionals who meet its quality standards.

8.5 Non-Solicitation

During the Non-Solicitation Period (a period of 12 months following the termination of this Agreement or the date of the introduction, whichever is the latest), any direct engagement with the Service Provider's professionals must be brokered through Aligned Expressions by Nienke Nina GmbH. Violation will result in a fee equal to 12 times the highest monthly invoice amount.

9. CONFIDENTIALITY

9.1 Confidential Information

Both parties commit to treating all confidential information disclosed during the business relationship as strictly confidential. "Confidential Information" shall include, without limitation, information and data relating to assets, financial information, technical data, trade secrets, intellectual property, business plans and strategies, information concerning employees, consultants and other service providers, and any other confidential or proprietary information concerning the business operations of either party hereto.

9.2 Duration of Confidentiality

The confidentiality obligation remains in force for three (3) years after termination of the business relationship.

9.3 Session Recording

All strategy sessions will be recorded for quality assurance and reference purposes. Recordings will be kept confidential and used only for the benefit of the strategic relationship.

10. LIABILITY AND DISCLAIMER

10.1 Limitation of Liability

The Service Provider's liability is limited to cases of intent and gross negligence. Liability for slight negligence is excluded except for personal injury cases.

10.2 Maximum Liability

In any case, the Service Provider's liability is limited to the amount of the service fee paid by the Client for the respective project, except in cases where this limitation is not legally permissible.

10.3 Indemnification

The Client shall indemnify the Service Provider against third-party claims arising from the Client's materials or instructions.

10.4 No Guarantee of Specific Results

The Client expressly acknowledges and agrees that:

Marketing and business results depend on numerous factors outside the Service Provider's control, including but not limited to: market conditions, competition, industry trends, client's business model, client's product/service quality, target audience receptivity, algorithm changes, and implementation quality.

The Service Provider cannot and does not guarantee any specific business outcomes, including but not limited to: revenue generation, lead generation, conversion rates, customer acquisition, traffic increases, engagement metrics, or return on investment.

All examples of results, case studies, testimonials, or projections provided by the Service Provider are for illustrative purposes only and do not constitute a guarantee, promise, or warranty of similar results for the Client.

The Service Provider provides expertise, guidance, and implementation services based on industry best practices and professional experience, but ultimate business results remain the Client's responsibility.

Any discussions about potential results or outcomes are good-faith estimates based on the Service Provider's experience but shall not be deemed as guarantees or contractual commitments.

This disclaimer applies to all service tiers, including but not limited to: free content, self-paced programs, group programs, and 1:1 services.

The above limitations of liability apply unless otherwise specifically agreed in writing by both parties via email or in a separate service agreement that explicitly amends this section.

The Client acknowledges that they have read, understood, and agree to these limitations and that they are entering into business with the Service Provider with realistic expectations about potential outcomes.

11. DATA PROTECTION

11.1 Data Processing

The Service Provider processes Client data in accordance with applicable data protection laws, particularly the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act.

11.2 Data Processing Agreement

If the service provision requires processing of personal data on behalf of the Client, a separate data processing agreement will be concluded.

12. FINAL PROVISIONS

12.1 Applicable Law

These GTC and all contractual relationships between the Service Provider and the Client are governed by Austrian law, excluding its conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods.

12.2 Place of Jurisdiction

The exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is the competent court for the first district of Vienna.

12.3 Written Form Requirement

Changes or amendments to these GTC or any service agreement must be made in writing. This also applies to any waiver of this written form requirement.

12.4 Severability

Should individual provisions of these GTC be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the economic purpose of the invalid provision.

12.5 Assignment

The Client may not assign rights or obligations under these GTC or any service agreement without the Service Provider's prior written consent.

12.6 Aligned Way of Working

Both parties commit to maintaining an "aligned way of working" based on mutual respect, clear communication, and professional conduct. The Service Provider reserves the right to suspend or terminate services in cases where the Client demonstrates:

Vague or consistently unclear communication that impedes project progress

Disrespectful or inappropriate communication with team members

Repeated failure to meet obligations outlined in Section 3

Pattern of non-attendance at scheduled meetings without proper notice

The Service Provider will provide one written warning before exercising this right, except in cases of severe misconduct.

13. FINAL PROVISIONS

13.1 Aligned Expressions by Nienke Nina GmbH

Firmenbuchnummer: 625984s
UID-Nummer: ATU80875108
Address: Vienna, Austria
Email: [email protected]

14. SERVICE-SPECIFIC TERMS

14.1 Digital Products and Online Programs

The following terms apply specifically to digital products and online programs:

14.1.1 No Refund Policy for Digital Products

For digital content (including but not limited to online courses, trainings, worksheets, templates, e-books, and any downloadable materials), the Client expressly consents that:

The Service Provider begins performance of the contract immediately after order confirmationThe Client thereby loses their right of withdrawal under §18(1)(11) of the Austrian Distance and Off-Premises Contracts Act (FAGG)

No refunds will be provided once the Client has accessed, downloaded, or watched any portion of the digital contentThe Client explicitly acknowledges and agrees that:

Any access to or consumption of the digital content (including viewing videos, downloading files, accessing member areas, or utilizing resources) constitutes delivery and acceptance of the purchased product

After such access or consumption, no refunds will be granted regardless of how much content was consumed

This no-refund policy applies even if the Client only accessed a small portion of the total content

During the purchasing process, the Client must actively confirm their understanding that:

They are waiving their right of withdrawalAll sales are final once access is grantedNo money-back guarantees apply to digital products

Notwithstanding the above, the Client retains only the minimum statutory warranty rights (Gewährleistung) under Austrian law if the digital product:

Is completely inaccessible due to technical errors on the Service Provider's side that cannot be resolvedIs fundamentally different from what was advertised (missing substantial advertised components)

Contains technical defects that make it impossible to use for its intended purpose

Minor issues that do not significantly impair the usability of the digital product (such as occasional typographical errors, minor audio or visual quality issues, or subjective dissatisfaction with the content) do not qualify for refunds or warranty claims.

14.1.2 Access Duration

Unless explicitly stated otherwise at the time of purchase:

One-time purchases grant lifetime access to the current version of the digital product

The Service Provider reserves the right to update, modify, or discontinue any digital product

Membership or subscription purchases grant access only for the duration of the active membership

Access to digital products may be revoked for violation of these terms

14.1.3 Program Timelines

Suggested completion timelines are recommendations only

Clients are responsible for their own pace of progress

The Service Provider is not obligated to provide additional support beyond what is specified in the program description if a Client takes longer than the suggested timeline

Program materials and bonuses must be accessed within the timeframe specified at purchase

14.1.4 Intellectual Property for Digital Products

All digital products remain the intellectual property of the Service ProviderClients receive a non-exclusive, non-transferable license to use the materials for personal or business useRedistribution, reselling, or sharing access credentials is strictly prohibitedThe Client may not copy, reproduce, or create derivative works from the Service Provider's digital products

14.2 On-Demand 1:1 Services

The following terms apply specifically to on-demand 1:1 services:

14.2.1 Package Expiration

Hour packages must be used within 180 days from the date of purchase unless otherwise specifiedUnused hours after the expiration date will be forfeited without refund

Extension of the expiration period requires written approval from the Service Provider and may incur additional fees

14.2.2 Session Recording and Use

All 1:1 sessions may be recorded for quality assurance and training purposes

Recordings remain the property of the Service Provider

Recordings may be used by the Service Provider for internal training with identifying information removed

Clients may request access to their own session recordings for personal use

14.2.3 Resource Access

Resources, templates, and other materials provided during 1:1 services are for the Client's use only

These materials may not be shared, resold, or distributed without written permission

The Service Provider retains ownership of all methodologies, frameworks, and approaches used during service delivery